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Refunds on registration

Forums: Class Connection Bugs
Created on: 04/27/15 06:02 PM Views: 1122 Replies: 5
Monday, April 27, 2015 at 6:02 PM

A Classmate just signed up and the email confirmation I received says each event is refundable until the day of the event. (previous confirmations did not say this)

We are NOT offering refunds for our reunion. I'm concerned that this same message is being emailed to classmates now.

Is there something I need to do, other than email classmates and tell them in spite of the email, registration fees are not refundable.

Can you fix this?

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Edited 04/27/15 6:04 PM
Tuesday, April 28, 2015 at 4:58 PM - Response #1

Could you please forward this notification for me to review?


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Tuesday, April 28, 2015 at 6:37 PM - Response #2

I can't figure out how to paste the email here. All formatting is lost. Can you send me your email address?

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Wednesday, April 29, 2015 at 2:03 PM - Response #3

customersupport@classcreator.com


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Tuesday, June 9, 2015 at 11:05 AM - Response #4

Hey Scott!!
On a partial refund do I go thru PayPal or thru the event planner to do it. I had a classmate that made a selection for Class Photo, but that is only for those not attending. So I got to a partial refund for that amount

I found this out PayPal

Here's how to send a partial refund:
1. Log in to your PayPal account.
2. Click My Account at the top of the page.
3. Click History.
4. Find the payment you'd like to refund.
5. Click Details.
6. Click Issue Refund.
7. Enter the refund amount and click Continue.
8. Click Issue Refund.

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Tuesday, June 9, 2015 at 11:42 AM - Response #5

Ok I found out how to do that thru Funds & Transactions. Editing on that Classmate's transaction. On enter the amount to be refund and click save

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