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Cannot log in with usual password

Forums: Class Connection Bugs
Created on: 07/24/17 06:55 PM Views: 639 Replies: 3
Monday, July 24, 2017 at 6:55 PM

Three classmates report they cannot log in using their established password. Any suggestions?

Tuesday, July 25, 2017 at 8:39 AM - Response #1

Are they all using the email address they originally signed up with as their login?

They can send a reset password link to their email under the login box Forgot Password link.

Tuesday, July 25, 2017 at 9:17 AM - Response #2

All using original email addresses.

Tuesday, July 25, 2017 at 12:44 PM - Response #3

If needed, you can go to Manage Classmates > Enter/Edit Classmates > Details for the member and update their password. Then have them clear their cache and cookies and give them the new password to log in.

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