Class Creator Forums: Questions and Answers About Building Your Site

RE: Processing Refunds

2026-08-05T00:41:57-04:00

Hi Gayle, I responded to your other post directly. Jessica Class Creator Support

RE: Processing Refunds

2026-08-05T00:39:21-04:00

I'm having the same refund issue as Lisa, with the same message. Hoping to get resolution soon!

RE: Processing Refunds

2026-07-24T03:51:59-04:00

The payment cleared two days ago. I still cannot issue a refund. There are still plenty of funds to cover the refund. I still get the same error message: [i]We're sorry, but we were unable to complete the refund at this time. DECLINED (no transactionResponse)[/I] Please provide instructions for successfully issuing a credit card refund. Thank you.

RE: Processing Refunds

2026-07-21T17:28:29-04:00

I just went to issue a refund for a classmate who accidentally purchased an extra ticket for an event. I reduced the invoiced amount for Transaction ID#: 492442 to 0 but received this response: We're sorry, but we were unable to complete the refund at this time. DECLINED (no transactionResponse) why? I believe I have uncovered the problem.Class Creator's 7-day hold means your system can't push back money it hasn't released yet — which is why the refund quietly refuses to take, with no error message provided. Will the refund sail through once the payment has cleared? Thank you.

RE: Gallery Creator adding photos problem

2026-06-14T16:03:08-04:00

I had to make sure this wasn't my question/ post because I am having the exact same problem - did you get an answer?

RE: Can't delete spaces. May be Gallery problem

2026-06-10T21:26:42-04:00

Thank you so much. It was over my head...LOL

RE: Can't delete spaces. May be Gallery problem

2026-06-10T18:36:23-04:00

Hi Beverly, Your embedded slideshow had a height of 1200 set. I made it 500 instead to give room for the photo and captions without scrolling. I edited it in the Source button code from 1200 to 500. Jessica Class Creator Support

Can't delete spaces. May be Gallery problem

2026-06-10T02:52:57-04:00

I am adding Gallery Creator pics and old reunion pictures in my menu item "Class Reunion Photos". I have a long gap between two entries. I look at the source but didn't see where I can delete these spaces. They don't show up. Thanks for any help.

RE: Bulk uploading Graduation (Then) Photos

2026-06-08T23:36:50-04:00

Thank you for your reply. Have uploaded all classmate yearbook photos to the appointed yearbook space. Not easy. I wish this could be done as part of the class list upload. I have also unchecked the “then” photo option to avoid confusion. Classmates may still upload whatever other photos they wish to and label them however they like. Lots of tweaking needed in many places it seems.

RE: Adding a School Song to the Announcement Page

2026-05-30T22:38:25-04:00

You mean as something you click? Step 1, upload the mp3 song to your file vault (see right side chain symbol in the CC editor). Then you need to add some code to play the song. There are various methods. [url=https://www.classcreator.com/Script-Washington-2000/JVideoPlayer.htm]One is JVideoPlayer described here[/url]

RE: Bulk uploading Graduation (Then) Photos

2026-05-30T14:50:38-04:00

Well, first off, classmate's graduation photos normally would be uploaded to their "YearBook" photos. "Then" photos are usually uploaded by the classmates themselves. And unfortunately, as often as this has come up over the years, to my knowledge there is still no "bulk upload" feature or option for member photos. It took over a week for my co-admin and I to scan and upload all the yearbook photos for our class - and it's a relatively small class of 150.

Adding a School Song to the Announcement Page

2026-05-30T03:23:12-04:00

I would like assistance in linking our school fight song to the announcement page. Thank you!

Bulk uploading Graduation (Then) Photos

2026-05-29T20:24:12-04:00

I have all of my 450 classmates' high school graduation photos ready to upload for their "Then" photo. However I am struggling to see how to upload the photos via bulk upload. Certainly not wanting to do them one by one. Am I just not seeing something obvious? Hope so. All suggestions are much appreciated. Thank you.

RE: All You Need To Know But Are Too Shy Too Ask

2026-05-18T14:47:12-04:00

Hi John. Thanks for popping in to help Rick Thomas. My platter of 'must-dos' is overflowing. You may have noticed in my reply.

RE: All You Need To Know But Are Too Shy Too Ask

2026-05-18T14:21:16-04:00

[quote="Rick Thomas"] 1)When information is posted to What's New, does it just stay there, or go away over time? 2) If a classmate wants to post info on himself and not use his profile page, where should he go to post? 2) Do we need a forum page for these kinds of messages? Would it continue to just scroll over time? Thanks in advance for your reply! Rick Thomas[/quote] 1) I've never paged down on the What's New page any farther than a couple months, but it appears that everything the system has copied to the What's New page stays there as long as whatever it's copied from is still there. 2)If a classmate wants to post something but doesn't want to post in their own profile, it would appear that he/she could post directly on the What's New page, but... since anything there is a simply copy of something somewhere else, when doing that the system would actually create a comment in that member's profile. To address both your #2 questions, there are two pages (Message Forum, and User Forum) which are no longer provided on new sites, but Class Creator can (and will if asked) add those pages to your site. The Message Forum is often used as a community bulletin board, with personal posts or general interest info entered there. The User Forum page is much like the Help Forum here where a subject can be created and others can choose to follow that thread and post under that title.

RE: All You Need To Know But Are Too Shy Too Ask

2026-05-17T00:30:05-04:00

Hi Rick, I have a few active sites and worked with the Class Creator team once upon a time. 8) FYI: The Fenger High School, Chicago, IL website is no longer active. Yet I'm sure Class Creator's Jessica, or site admins: Jack V., Scott M., and Rick T., will be along to share their hints and tips on your questions. My response is: 1) When information is posted to What's New, does it just stay there, or go away over time? - I have not used this page. When Jessica reads this, I hope she corrects me if my take on it is wrong. If I wish someone a Happy Birthday on their profile, it appears on What's New. Any comment made on a classmate's profile appears. 2) If a classmate wants to post info on himself and not use his profile page, where should he go to post? 2) Do we need a forum page for these kinds of messages? Would it continue to just scroll over time? - I would suggest the Message Forum (URL ends: class_forums). It is a continuous thread. Try it out. - You may have a Class Forums page (URL ends: class_forum[b]s[/b]), messages by topics, yet to my knowledge, it is no longer supported. We posted a topic from our 1970 yearbook every Tuesday for 13 weeks with 2 responses. It did not work for MCHS 1970, or when TAPCONNECTS (formerly The Administrators Place) set it up. (TAPCONNECTS once held weekly website chats on Class Creator 2011-2016, with 20 attendees and others waiting to join.) Though your questions do not appear to be a part of the YouTube channel, Class Creator Help Videos are found [url=https://www.youtube.com/@classcreator5804/videos]HERE[/url].

RE: All You Need To Know But Are Too Shy Too Ask

2026-05-16T15:52:28-04:00

Carole: this is great information. I wondered if you could comment on these questions, as I am just now establishing our site. 1) When information is posted to What's New, does it just stay there, or go away over time? 2) If a classmate wants to post info on himself and not use his profile page, where should he go to post? 2) Do we need a forum page for these kinds of messages? Would it continue to just scroll over time? Thanks in advance for your reply! Rick Thomas

RE: Can not find User Forums

2026-05-15T15:46:39-04:00

Jessica, is it still possible to get User Forum support added to our "Edit Site Pages"? Our initial test users all requested this feature, so we'd like to add it before we go live in a month. Thanks!

RE: "Email the Class" function is Not Working

2026-05-06T16:06:59-04:00

Administrators can also go to "Email the Class" and look at the counter indicating the number of emails 'sent to' and those 'read by' those that opened the notification Problem is "Email the Class" is not working. The fact that it is not working is creating a "huge problem" for administrators.

RE: "Email the Class" function is Not Working

2026-05-06T15:07:55-04:00

[quote="Cheryl Fedyna"]I am having the problem. Two messages I sent the class never reached anyone. Upper Darby High School class of 1966[/quote] While is does seem likely that the new mail server is still a work in progress as the symptoms appear to change, you can check to see how many emails are sent the day you do an Email The Class. Go to Statistics, page down to click on Notify Me Statistics, and then page down to see the Sent/Read counts. You'll see how many (total) emails were sent out today, although you many need to wait a while if all the emails being sent today are backed up due to a large volume. You can also see how many of those sent were read - although that number is not totally accurate since it counts every time classmates display one of those emails sent today. Unfortunately, while you can see the the number of emails the system thinks it sent each day, and a hint about how many classmates have read the email sent to them, it can't tell you how many were actually received since there have been problems sending to multiple mail domains.