Class Creator Forums

RE: 28 new Bounce Backs in 10days

2026-08-11T14:34:44-04:00

Hi Gary, We have IP monitoring and received a notice that week which was very quickly resolved. Unfortunately many other systems pick up the entry and can take longer to remove it so it may have taken a few days to clear up in those other systems. Can you email me the full bounce including the email address it was sent to to [url=mailto:info@classcreator.com]info@classcreator.com[/url] so I can double check a few things. I verified we are not on any active lists. Jessica Class Creator Support

RE: Is anyone getting responses from support?

2026-08-11T00:20:43-04:00

Yorktown Reunion, I responded to a post that had been made private because a classmate email address was included in a public post. I just made another private because I needed to send you their registration details in the response. If you ever don't see a response on the Admin Forums you can use the regular classcreator.com contact form located at: [url=https://www.classcreator.com/contactus.cfm]https://www.classcreator.com/contactus.cfm[/url] -- choose the Email link and it will open up a task submit form. Jessica Class Creator Support

RE: Is anyone getting responses from support?

2026-08-10T18:17:40-04:00

I have also had several posts in "Bugs and Computer Glitches" that have gotten no response. In fact, two of my posts have disappeared and the other has 0 replies. I hope someone from Class Creator will reach out to me as they are regarding payment processing.

RE: Is anyone getting responses from support?

2026-08-10T14:42:22-04:00

Hi Vicki, I responded to your other post. Jessica Class Creator Support

RE: Is anyone getting responses from support?

2026-08-08T23:07:30-04:00

I submitted a request for support on 8/3 and still no reply on 8/8. Ugh. Glad to see you received a response.

RE: RE: Email Bouncebacks

2026-08-08T18:20:44-04:00

Hi Catherine, The issue Melvin had happening was resolved in the past. Each provider may have a different way of stating similar items like a mailbox no longer working on their system. Looking through some of yours I'm seeing the following that indicate that the mail box the system was trying to send to is no longer active. mailbox unavailable This mailbox is disabled No such user here NoSuchUser For this type of bounce you would need a new email address for the user . They can either change their own email under Member Functions > Edit Contact Info or you can change it for them under Admin Functions > Manage Classmates > Enter/edit Classmates > Details page for the classmate. There are other items to look out for like being out of storage/over quota The recipient's inbox is out of storage space Over quota unable to receive messages until space is cleared. This type of bounce requires the user to clean up their email box. It may also mean they no longer use that email and have let it fill up until it can't accept messages. If it is simply over quota they can clean up some space and then to the site and login - on the home page they will see an option to send themselves a verification email to clear the bounce. If that email arrives (because they have room to receive new messages) they simply click the link and it clears the bounce. If you are seeing any unusual bounces you can message us at [url=https://www.classcreator.com/contactus.cfm]https://www.classcreator.com/contactus.cfm[/url] and click the Email link - only add bounce details there because you don't want to post classmate email details on this public forum. If you let us know there which one you want us to take a look at we can let you know more information about a specific bounce message. Jessica Class Creator Support

RE: No notification from class creator

2026-08-07T20:05:05-04:00

I'd posted in another post "28 new Bounce Backs in 10days". The fix of the bounce system may account for part of the problem, but not all of it. Part of the problem appears to be that ClassCreator has a [b]BAD REPUTATION on Trend Micro. [/b] (identified under VIEW on the bounced email) not justified, but probably from the volume of emails they send out. Even if the bounce reporting system was recently fixed and is now showing more of the bounces that were previously missed, that does not explain why [b]my own valid email address bounced four times in rapid succession while under 20% full.[/b] A healthy mailbox does not reject mail unless there is a capacity issue or a policy block, so this repeated pattern points to an upstream filtering or reputation problem, not a reporting change. The recurring systemic error is 450 4.7.1 Trend Micro ERS?QIL, showing that the sending IP 185.235.225.152 is currently flagged for poor reputation. When an IP is listed in ERS?QIL, receiving servers may defer or reject mail even when the mailbox is valid — which matches the repeated bounces on my own address. The sending IP needs to be reviewed and cleared through Trend Micro Email Reputation Services, and there may be additional reputation providers involved. Many mail systems use multiple reputation feeds (Spamhaus, Proofpoint, Cisco Talos, Microsoft SNDS, etc.), so if one IP in the outbound pool is listed anywhere, it can cause intermittent bounces depending on which server handles a given message. This indicates the issue is with the sending IP (sorry ClassCreator), not individual recipients, and requires action from the sending provider. Sincerely Gary Scott

RE: Is anyone getting responses from support?

2026-08-06T16:01:31-04:00

Hi Debbie, I checked was generated to Vicki on Monday 7/27 although it might not have gone out in the mail until the 28th. She should have received it by now either way. I can have accounting reissue and stop payment on the original. I don't want to post her address here. I will respond to our last discussion to verify the address provided is the correct address. Thank you, Jessica Class Creator Support

Is anyone getting responses from support?

2026-08-06T14:39:18-04:00

I'm wondering if anyone is getting any responses from support? Am I the only one frustrated here? We are trying to get our credit card funds. I have received a couple of responses from Jessica via email but nothing recent. I'm just curious if anyone is getting help lately? I'm ready to take the only step I can think of and ask my classmates to dispute their credit card payments and submit payment directly to us I hate to do this but we need our funds.

RE: Verifying checking account - been waiting weeks

2026-08-05T18:43:56-04:00

If we don't hear from Class Creator by Friday, we will be asking our classmates to dispute the charges for our reunion. We have been trying to resolve this since July 2nd when we tried to confirm our account. When no deposits went through we asked for verification that they were even sent. Then you agreed to send a check. We have not received a check and have had no response to our request that you let us know if it was sent. This is not satisfactory.

RE: Processing Refunds

2026-08-05T00:41:57-04:00

Hi Gayle, I responded to your other post directly. Jessica Class Creator Support

RE: Processing Refunds

2026-08-05T00:39:21-04:00

I'm having the same refund issue as Lisa, with the same message. Hoping to get resolution soon!

STILL WAITING - no payment

2026-08-03T15:41:02-04:00

I hate to keep posting here but emails and phone calls arent being responded to. This is the only thing that seems to work. We never received the small deposits to confirm our account. Finally on theb23rd cc agreed to send a check. I provided the name and address. That was July 23rd. We still havent received the check and my request asking for confirmation it was mailed has gone unanswered. Besides that, I had to pay for support just to get a response on this issue and I'll soon be charged for another month. This is rediculous. My next step is to ask my classmates to dispute all their credit card payments.

RE: Email Bouncebacks

2026-08-01T23:26:13-04:00

Was this ever addressed? I have 739 bounced emails. How do I tell if they are truly bounced emails without working each classmate? Thanks Cathy Cameron Bowden Baker High School COlumbus, GA

RE: Printing In Memory list

2026-08-01T04:45:25-04:00

YES!! Bravo!! This works wonderfully. Thank you, :-) Vanessa

RE: Verifying checking account - been waiting weeks

2026-07-30T15:29:38-04:00

I did respond to your email but did not hear back if our check has been sent or not.

RE: 28 new Bounce Backs in 10days

2026-07-30T07:09:12-04:00

Well, I can't beat the 28 rejections in 10 days, but here's what I've got. Subject: Unusual Increase in Bounce Backs and Repeated Email Verifications Message: Our site has typically seen only one or two bounced emails at a time. Recently, however, there was a sudden spike — 24 bounce backs in about a month, with 18 in just four days. At first this seemed like normal causes (inactive accounts, health issues, deceased classmates), and many were. Then my own email address appeared on the bounced list. I had made no changes to my email settings; my mailbox was not full (under 20% capacity) and appeared to be working properly, yet it bounced a total of four times, roughly 4–7 days apart. Several classmates also reported bounces even though their mailboxes were not close to full. This pattern suggests something beyond user behavior or mailbox capacity — more consistent with an upstream block, filtering, or reputation issue. Clicking “View” showed a mix of normal recipient-side bounces (disabled mailboxes, invalid recipients, full mailboxes). The one systemic issue appearing on several accounts is: [b]450 4.7.1 Trend Micro ERS-QIL ? our sending IP 185.235.225.152 is flagged for poor reputation.[/b] Additionally, [b]my own mailbox has bounced incoming mail despite being under 20% full[/b], which points to an upstream filtering or reputation problem affecting valid mail. I failed to capture the exact reason before clearing the problem, but the repeated pattern strongly suggests a reputation-based block. [b]Please review this with Trend Micro to clear the IP reputation problem.[/b] The bounce pattern strongly suggests that the issue is not with individual recipient mailboxes but with the sending IP itself. The IP 185.235.225.152 appears to be part of ClassCreator’s outbound mail pool, and Trend Micro’s ERS?QIL reputation system is flagging it. When an IP is listed in ERS?QIL, receiving servers may temporarily defer or reject mail even when the recipient mailbox is valid and not full. To resolve this, ClassCreator’s mail administrator will need to [b]submit a reputation review request directly to Trend Micro’s Email Reputation Services[/b] for the affected IP. Trend Micro typically clears false positives or stale listings once the owner of the IP requests reevaluation. This is not something end?users can fix from the domain side; it requires action from the sending provider. [b]If ClassCreator uses multiple outbound IPs, it may be worth checking whether any others in the pool are also listed.[/b] A single IP with poor reputation can cause intermittent bounces depending on which server handles a given message. Sincerely Gary Scott EDIT 8-11-26 In addition, Microsoft’s Exchange Online servers are also rejecting some ClassCreator emails, possibly due to sender reputation or authentication/policy restrictions.

RE: No notification from class creator

2026-07-27T16:34:13-04:00

I suspect that these bounces were there all the time. Class Creator fixed showing bounces - they were not showing before. We had the same thing a few weeks ago. Bounces finally started appearing again. Although three were not detected. I did a mass email using Gmail last year and found out all the bounced emails that were not showing :) So this might just be good news for your site.

No notification from class creator

2026-07-27T02:10:59-04:00

Is it our email system that is now faulty? Or has something changed within class creator? Also, when I send out a change to my class, several are now getting bounced email account accounts when they have not changed anything. Please respond when available Thank you Judy Marsh

RE: Processing Refunds

2026-07-24T03:51:59-04:00

The payment cleared two days ago. I still cannot issue a refund. There are still plenty of funds to cover the refund. I still get the same error message: [i]We're sorry, but we were unable to complete the refund at this time. DECLINED (no transactionResponse)[/I] Please provide instructions for successfully issuing a credit card refund. Thank you.