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How to whitelist an email address
Forums: General Discussion | |||
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Saturday, December 21, 2013 at 9:08 PM
On the Admin Functions > Preferences > Automatic Emails > Welcome Message section there are instructions that read, "IMPORTANT: In order to ensure you receive important messages from our class web site, as well as messages sent directly to you from other Classmates, it's important you whitelist the email address noreply@classcreator.net (that's a .net, not a .com)." Since "whitelist" is not a common term, I'm afraid many of our new members ignore this paragraph. May I suggest adding another sentence with a link to a third party website that explains what "whitelisting" means along with the instructions on how to do it. Here is one link that might work: http://sci.scientific-direct.net/wl.html. Perhaps admins can suggest other useful links.
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Saturday, December 21, 2013 at 9:13 PM - Response #1
This is what is in FAQs #5 i. The email section
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Saturday, December 21, 2013 at 9:34 PM - Response #2
Kyle, thanks for sharing the FAQ question and answer regarding whitelisting. In reviewing it, it's clear there is too much info to concisely summarize in an additional sentence on the Welcome Message. I think a separate email covering the suggestions in the FAQ answer is likely the best way to proceed.
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Saturday, December 21, 2013 at 11:18 PM - Response #3
OK. There is also a lot more information in the FAQs section.
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Thursday, April 3, 2014 at 7:26 PM - Response #4
This morning I received 5 "bounce backs" in my ClassCreator message box. This has never happened in the 3 months we have been live. (I have received single bounce backs from email addresses that winked out.) I had not sent an email to any of the five people. I note that they are the only 5 people with "att.net" email address out of our 146 person list. When I hit view I cannot see the text of the messages. Do you agree with me that (1) the bounce backs are the daily "noreply" updates from ClassCreator, and (2) that "att.net" must have some filter that has decided that the messages are spam? Do I email each of the five individuals and ask them to add your noreply@classcreator.net address to their whitelist/safe sender list?
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Participant: Log in to see names |
![]() Randy - these were all att.net related bounces. I have cleared them and have reported the issue back to the team.
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