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Domain page expires

Forums: General Discussion
Created on: 08/15/21 02:17 PM Views: 201 Replies: 11
Sunday, August 15, 2021 at 2:17 PM

At the top of my domain page, it shows it expires on 08/30/2021. Further down on the page it shows that it's good until 03/18/2026. Which is correct?

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Sunday, August 15, 2021 at 2:24 PM - Response #1

The domain is related but separate from the secure certificate. Your domain is valid through 08/30/2021
The certificate is valid through 03/18/2026

Jessica
Class Creator Support


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Friday, August 27, 2021 at 2:25 PM - Response #2

We're trying to pay by clicking on the link that says it's due but we seem to have trouble with the link. We must be doing something wrong but don't know what it is.

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Friday, August 27, 2021 at 3:09 PM - Response #3

Hi Harold,

It should take you directly to the Admin Functions > Manage Domain page https://www.610massalumni.com/class_admin_register_domain.cfm

On that page click the Renew Your Domain link and you can renew directly on that page.

Jessica


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Friday, August 27, 2021 at 5:19 PM - Response #4

It says it expires in 2026.

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Friday, August 27, 2021 at 5:39 PM - Response #5

Hi Harold,

Here are your expiration dates below.

Class Creator Site Subscription    Expires 09/04/2025
Domain Name 610massalumni.com    Expires 08/30/2021
Secure Certificate Subscription    Expires 03/18/2026

The Secure Certificate is related to, but is not the Domain itself.

Kelcie
Class Creator Support


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Friday, August 27, 2021 at 9:24 PM - Response #6

This is theClassNames.net / Enom Date: 08/22/21 Receipt Order ID 294571172 Domain 610massalumni.com ID Protect Purchase for 10 years Card: MasterCard Number: Ending In 9532 Total: $80.00 Customer Name: 610 MASS Alumni Asso Thank you for your payment.IMPORTANT: The name that appears on your credit card statement will either be Domain Name Services or Enom receipt we got.

Is this a good receipt for our purchase?

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Edited 08/27/21 10:22 PM
Friday, August 27, 2021 at 10:26 PM - Response #7

Hi Harold,

ID Protect is also related to your domain and yet separate from it. It keeps your contact information as the domain owner from being listed on the public domain owners Who Is Search that is required to be available at all domain registrars.

It looks like you renewed that service twice. I will ask them to refund the second 10 year purchase as I assume that was not what you intended to do.

When you go to Admin Functions > Manage Domain > Renew Your Domain the top item is your domain and below that is ID Protect. They are both part of the Classnames.net/Enom system so they are listed together. You can renew the domain there or If you want to let me know the number of years you want to renew the domain I can process it for you.

I will add in the ticket to get the second renewal of ID Protect refunded.

Jessica
Class Creator Support


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Saturday, August 28, 2021 at 10:53 AM - Response #8

To save any more confusion it would be easier to let you finish the process. I can give you all the information you need but I don't want to post a credit card number here.

I should have explained earlier that I turned the website over to someone else. I have health issues which limits the time I can do things.

Thank you so much for helping me out!!

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Saturday, August 28, 2021 at 3:41 PM - Response #9

We'll take it for 5 years now.

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Saturday, August 28, 2021 at 8:23 PM - Response #10

Ok I applied the 5 years for the domain for you.

Jessica


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Saturday, August 28, 2021 at 10:10 PM - Response #11

Thank you so much Jessica!!!!!!!!

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