We had both a husband and wife independently register both people. Need to refund one of the transactions. I keep getting this error message

We're sorry, but we were unable to complete the refund at this time.

DECLINED

Not sure what I am doing wrong.
Dan Soloman and Mary Custer Soloman

Hi Chris,

Mary had just purchased hers and it had not cleared from pending yet to be able to refund it. Dan purchased his earlier so I was able to delete his registrations. I just realized Dan had registered both for one additional free event that Mary had not. You might want to double check with them to see if they plan to attend The Big Walk Through as she did not have them listed for that and when I deleted Dan's registrations that removed them from the registration he had for it.

You can add it for them under Quick Links > Register a Classmate if they will be attending it or either one of them can register it.

Jessica
Class Creator Support