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Forums: General Discussion
Created on: 03/09/09 01:44 AM Views: 1199 Replies: 4
Monday, March 9, 2009 at 1:44 AM

Hi, it is still asking for a pass code for some of the new classmates, I go in and delete and put it back in and they can get in. I took off the pass code protection on the class profile page so this should not be happening? Please help.
Thanks,
Todd Morgan

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Monday, March 9, 2009 at 11:02 AM - Response #1

Hi Todd,

They may not understand they need to go to Classmate Profiles to begin. If they select another link such as missing classmates they are still seeing a password protection box. I see that you have added instructions for joining to the bottom of the home page - you might want to make a note near the top of the page letting First Time Visitors know the details instructions are at the bottom of the page or open up the Missing Classmates page.


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Monday, March 9, 2009 at 12:45 PM - Response #2

thanks, will give that a try.
Todd

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Tuesday, March 10, 2009 at 11:30 PM - Response #3

i am administrator for my class website and i used to be able to get a forgotten password for a class member - it hasn't happened in a while but i just was contacted by a classmate for her password and i no longer have access to it - i then tried several other profiles with the same result - when did this change and how does she get a new password?
linda

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Tuesday, March 10, 2009 at 11:36 PM - Response #4

Manage Classmates, Edit the classmate, type in a new password "abcdefg" or something easy like that. Email her/him the password and tell them to change it after they log in.

There is also the "Forgot Password" link they can click on that will e-mail them their password.


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Edited 03/10/09 11:37 PM
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