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Credit Card Refund Didn't Go Through

Forums: General Discussion
Created on: 09/24/23 08:03 PM Views: 47 Replies: 2
Sunday, September 24, 2023 at 8:03 PM

Hello,

Classmate Jeff Linowes bought a $30 event ticket with a CC, and we want to refund his money. I tried to delete his transaction - the popup reminded me it was a refund - but it didn't go through.

I hoped to reverse it before it's posted so he is not charged a fee.

Thanks,
Carol

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Sunday, September 24, 2023 at 9:58 PM - Response #1

Is he attending and just not being charged or not attending?

Jessica
Class Creator Support


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Sunday, September 24, 2023 at 10:01 PM - Response #2

I processed the refund. You can manually add it back in under Register a Classmate if you need to add him or a guest and not charge them.

I see an additional transaction listed as a check transaction done later this evening.

Jessica


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