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Multiple Donation transactions being red flagged between PayPal & Class Creator

Forums: General Discussion
Created on: 09/08/15 11:20 AM Views: 683 Replies: 14
Tuesday, September 8, 2015 at 11:20 AM
PayPalDonation Glitch.jpg

I just became aware of an issue on our Class Site that "suggests" a discrepancy between PayPal and Class Creator. First seen early last week for one transaction in the Donation Manager's Transactions screen, now repeated for multiple transactions in the Event Planner Transactions screen.
The transactions in question are marked with the color red and the "Transaction Invoice Total" displays as less than the "Transaction Paid Total". If you go into a transaction's "View" option, all looks well, as events and donations are listed correctly. Going into a transaction's "Edit" option, any Donations amounts are zeroed out and are displaying the following message

"We are noting a discrepancy of ($50.00) between the amount of funds that our system believes were paid on this order via Paypal and what Paypal has in their records. Usually, this is a due to a refund that was initiated at Paypal instead of through Class Creator. This will cause the totals to be incorrect. Please contact Class Creator customer support and mention Transaction ID#132021."

Transaction IDs and Amount vary based on Transaction

On PayPal's end, Event and Donations transaction amounts look good.
While it appears that the transactions to PayPal are working okay, it is disconcerting from a reunion finance management perspective especially in these final weeks.

Screenshot attached

Regards,
Jim Kinsella

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Tuesday, September 8, 2015 at 7:30 PM - Response #1

I neglected to mention that no refunds are involved in these transactions

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Wednesday, September 9, 2015 at 12:21 PM - Response #2

This is in the programmer's hands and should be resolved soon.


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Wednesday, September 9, 2015 at 12:38 PM - Response #3

Thanks much Scott

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Thursday, September 10, 2015 at 11:29 AM - Response #4

This issue appears to be resolved.


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Thursday, September 10, 2015 at 3:02 PM - Response #5

Hi Scott,
When can I expect this resolution to be reflected in the Event and Donations Transaction Screens? I just checked a minute ago and the transactions referred to in my initial post are still in the same state as reported.

Thanks,
Jim Kinsella

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Friday, September 11, 2015 at 5:49 PM - Response #6

Okay. Sorry about that. I was able to clear up all of these this afternoon.


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Friday, September 11, 2015 at 11:10 PM - Response #7

Thank you Scott, all looks good on this end now!

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Friday, September 11, 2015 at 11:15 PM - Response #8
Bad Transaction.jpg

Well almost Scott, one remains in the Donations Page Transactions. Screenshot is attached

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Edited 09/11/15 11:17 PM
Monday, September 14, 2015 at 11:37 AM - Response #9

I do not see transaction ID 130978 on your site.


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Monday, September 14, 2015 at 11:57 AM - Response #10
Donations PayPal Issue.jpg

Hi Scott,
Transaction ID 130978 is a Donation Center Transaction. Which experienced the same issue as the ones you corrected from the Events Transactions area. I have attached a screenshot of the transaction details

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Edited 09/14/15 12:14 PM
Tuesday, September 15, 2015 at 4:03 PM - Response #11

Ah. Thanks. It's all squared away now.


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Tuesday, September 15, 2015 at 4:35 PM - Response #12

Looks good Scott, thanks again for you and your teams efforts

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Friday, September 25, 2015 at 2:19 PM - Response #13
PayPal Transaction Error 2015-09-25.jpg

Hi Scott,
Looks like we have another problem transaction fitting the earlier description, this one being an Event Transaction (134214).
Thanks in advance,
Jim Kinsella

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Friday, September 25, 2015 at 3:18 PM - Response #14

That one is all set. Thanks


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