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message cannot be read by classmate

Forums: General Discussion
Created on: 08/27/10 03:29 PM Views: 1214 Replies: 5
Friday, August 27, 2010 at 3:29 PM

Got a call from the husband of a married couple from my class. They both entered the same email address when joining. The man received a message from another classmate. When he went to the website and signed on to read the message, he got the following--You are logged on as a different classmate.... so he cannot retrive his message.

How can I help this classmate?

Thank you,Lynda

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Friday, August 27, 2010 at 3:35 PM - Response #1

Click the "Log Out" link on the left navigation. And then log in as the other Classmate.


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Friday, August 27, 2010 at 4:12 PM - Response #2

I understand we don't know which profile the other classmate used to send message to Larry and Jackie, husband/wife..

So, I sent Larry a "test" message through his own profile page and he got the same message--logged on as a different classmate..

Why isn't he able to retrieve his own messages?

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Friday, August 27, 2010 at 4:14 PM - Response #3

Tell him to click the "Log Out" on the left navigation panel. He is currently logged in as his wife. That is why he gets that message.


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Tuesday, September 27, 2011 at 8:13 AM - Response #4

[quote="Lynda Laughner"]Got a call from the husband of a married couple from my class. They both entered the same email address when joining. The man received a message from another classmate. When he went to the website and signed on to read the message, he got the following--You are logged on as a different classmate.... so he cannot retrive his message.
How can I help this classmate?

Thank you,Lynda[/quOte

I have a classmate who has the same issue, except when this ONE classmate signs in to get an email, she gets the same message, "YOU ARE SIGNED IN AS A DIFFERENT CLASSMATE." How can this be fixed?

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Edited 09/27/11 8:15 AM
Tuesday, September 27, 2011 at 8:58 AM - Response #5

If they both have the same e-mail address, then the one who cannot read the message needs to click the LOGOUT button, then go to the HOME PAGE, then login with their own e-mail address and their password. Their spouse didn't log out, so they stayed logged in and when they clicked the e-mail, they were still logged in as the spouse.


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