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Invalid Login Question...

Forums: Questions and Answers About Building Your Site
Created on: 06/09/11 09:12 PM Views: 982 Replies: 2
Thursday, June 9, 2011 at 9:12 PM

I'm wondering if someone can help me out with a problem I encountered today so I will be able to solve it if it comes up again in the future. Today I launched our class website to 150 email addresses in our class list. One person is having difficulties signing up/in. She is getting a dialogue box that says, "Invalid login or password. Remember that you can only use your primary email address to log in".

Should I delete her name and add it again without her email address?

Please advise, thanks.

Best,

Mike

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Thursday, June 9, 2011 at 9:57 PM - Response #1

Click on your Classmate Profiles page. Search for the classmate. If there are no icons afterher name, she has never logged in before. She will need to click on her name and then follow the set-up wizard to give herself a valid login/password.

No need to delete her and add her again. If she has never logged in before, she needs to set it up first.


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Friday, June 10, 2011 at 4:16 PM - Response #2

Good to know. Thanks Kyle!

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