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Change of e-mail and forgotten password

Forums: General Discussion
Created on: 08/07/13 11:33 PM Views: 881 Replies: 1
Wednesday, August 7, 2013 at 11:33 PM

One of the classmates has a new e-mail address and has forgotten their password used with their old e-mail address. When they click "forgot password" the new password is e-mailed to old e-mail address and they cannot get the new password to get in. How can this be resolved?

Wednesday, August 7, 2013 at 11:47 PM - Response #1

The Admin logs in, goes to Manage Classmates, Enter/Edit Classmates, DETAILS for the forgotten password classmate, then change their primary email address. Then you can do the FORGOT PASSWORD or enter a new password for the classmate.

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