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Class Member Can't Log In
Forums: General Discussion | |||
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Participant: Log in to see names |
Saturday, April 11, 2009 at 1:24 PM
Hi, how can I (or can I) reset a class member's profile if they've forgotten their password. I'm pasting the message I got from this member so that it makes more sense: "I used two emails addresses. I think ****@earthlink.net is my primary and ****@hotmail.com was secondary and password was should be "****". When I try to do forgot password it doesn't work. I don't know what I did wrong but I keep getting messages that I can't read unless I login I'm sorry I'm causing computer issues. Thanks for the help!" Any suggestions?
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Participant: Log in to see names |
Saturday, April 11, 2009 at 1:31 PM - Response #1
1) Click FAQs above Everything you'll ever need to know to solve these types of situations is right there for you.
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Participant: Log in to see names |
Saturday, April 11, 2009 at 1:35 PM - Response #2
I've had two classmates over the past two days tell me they couldn't remember their password. This happens often, so I reset their password, tell them, and then everything works. Now when I go in, the password field is empty -- there's usually a series of asterisks there. I checked a few more accounts and they're empty too (including my own). Is this right? If I enter a "temporary" password for my classmate, will it work for them when they log in? Thanks!
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Participant: Log in to see names |
Saturday, April 11, 2009 at 2:21 PM - Response #3
I answer these emails like this Your login is Type 1234 in their password field and save. It'll save you multiple emails if theyre using the wrong login. Don
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Participant: Log in to see names |
Saturday, April 11, 2009 at 2:22 PM - Response #4
Yes you can still enter a temporary password for them and it will work.
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