Aren't Chat room and Forum boards the same? Im trying to figure out which one would make more sense to add to our site. Also how do I do it? I noticed someone had a scratch thing on their site...it was where you move the mouse and it was as if we were scratching off something. It said scratchgenerators@ourspace.biz - can I just go to this site and download it to our website? Thanks again.

Live chat happens in real time, whereas forums happen over the course of time. Many sites use both.

To install third party plugins on your site (there are thousands of them out there):

1) Click on FAQs above
2) Click on Questions About Building Your Site
3) Read Question #13