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Domain renewal problem RE Comcast

Forums: General Discussion
Created on: 07/21/14 06:17 PM Views: 718 Replies: 2
Monday, July 21, 2014 at 6:17 PM

Our domain name expired last Friday without warning. It turns out that Class Creator's domain registration outfit is having problems with Comcast email addresses. More correctly, Comcast spam filter is flagging renewal notices as spam. If you are using Comcast email addresses through ENOM's system then you could be in trouble. The easiest solution is to change the renewal notice email address.

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Monday, July 21, 2014 at 7:17 PM - Response #1

Hi Mark,

Did you receive the email in your spam? If so, do you still have it? If you do can you email me the full headers for that email (mail to info@classcreator.com) so I can submit a ticket to Comcast?

Thanks,

Jessica
Class Creator Support


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Monday, July 21, 2014 at 7:30 PM - Response #2

I worked with ENOM's tech support to get our website back up since you folks don't have support on the weekend. They related they were having problems with Comcast nailing everyone and suggested that people change their email addresses.

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