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Classmate can't log on

Forums: General Discussion
Created on: 05/22/16 08:04 PM Views: 681 Replies: 10
Sunday, May 22, 2016 at 8:04 PM

I have a classmate who is getting the following error message when she tries to log: "Diagnosis Problem exists."

At first she told me she forgot her password so I assigned her another. I can sign on under her email address (jggejg@aol.com)and with the new password (Titans), but she can't. Please help.

Thanks,
Carole

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Monday, May 23, 2016 at 2:13 PM - Response #1

That is not an error message that I recognize from our system. Does that message display within your site template when it comes up?


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Monday, May 23, 2016 at 2:38 PM - Response #2

I don't know what you mean by "my site template."

I can log on with the email address and password without any error message but she receives the error message.

Carole

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Monday, May 23, 2016 at 2:40 PM - Response #3

Have her try it again, I had no problem login in I left off the quote marks an it worked fine Rolling Eyes Very Happy Shocked

The Devil made me do it Cool

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Edited 05/23/16 2:42 PM
Monday, May 23, 2016 at 5:19 PM - Response #4

By site template I am referring to your website design.


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Monday, May 23, 2016 at 7:26 PM - Response #5

I would say try another Browser. Chrome works best...

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Monday, May 23, 2016 at 8:47 PM - Response #7

Thanks for the suggestions. I will pass them on but . . .

The web site design has been the same since the beginning when she could sign on.

As for trying another browser, why would that suddenly make a difference?

I'm at a loss as I can sign on, too, with her info.

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Monday, May 23, 2016 at 8:53 PM - Response #8

Different Browsers could re-act differently. Is she using the new browser from Microsoft called Edge?? Is she using the same browser she used since the beginning when she could sign on?

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Monday, May 23, 2016 at 8:58 PM - Response #9

Thanks. I didn't know that and will check.

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