New Topic Reply Subscription Options |
Classmate can't log on
Forums: General Discussion | |||
|
|||
Participant: Log in to see names |
Sunday, May 22, 2016 at 8:04 PM
I have a classmate who is getting the following error message when she tries to log: "Diagnosis Problem exists." At first she told me she forgot her password so I assigned her another. I can sign on under her email address (jggejg@aol.com)and with the new password (Titans), but she can't. Please help. Thanks,
|
||
|
|||
Participant: Log in to see names |
Monday, May 23, 2016 at 2:13 PM - Response #1
That is not an error message that I recognize from our system. Does that message display within your site template when it comes up?
|
||
|
|||
Participant: Log in to see names |
Monday, May 23, 2016 at 2:38 PM - Response #2
I don't know what you mean by "my site template." I can log on with the email address and password without any error message but she receives the error message. Carole
|
||
|
|||
Participant: Log in to see names |
Monday, May 23, 2016 at 2:40 PM - Response #3
Have her try it again, I had no problem login in I left off the quote marks an it worked fine The Devil made me do it
|
||
|
|||
Participant: Log in to see names |
Monday, May 23, 2016 at 5:19 PM - Response #4
By site template I am referring to your website design.
|
||
|
|||
Participant: Log in to see names |
Monday, May 23, 2016 at 7:26 PM - Response #5
I would say try another Browser. Chrome works best...
|
||
|
|||
Participant: Log in to see names |
Monday, May 23, 2016 at 8:47 PM - Response #7
Thanks for the suggestions. I will pass them on but . . . The web site design has been the same since the beginning when she could sign on. As for trying another browser, why would that suddenly make a difference? I'm at a loss as I can sign on, too, with her info.
|
||
|
|||
Participant: Log in to see names |
Monday, May 23, 2016 at 8:53 PM - Response #8
Different Browsers could re-act differently. Is she using the new browser from Microsoft called Edge?? Is she using the same browser she used since the beginning when she could sign on?
|
||
|
|||
Participant: Log in to see names |
Monday, May 23, 2016 at 8:58 PM - Response #9
Thanks. I didn't know that and will check.
|
||
|
New Topic Reply |
Subscription Options: Have all new forum posts sent directly to your email. |
Subscription options are available after you log in. |