I had a fairly savvy user (used to be an IT person at his job) of our ClassCreator data base tell me he had not signed in for a while, and needed help because his system would let him sign-in. This originally was reported to me 7/18/2023. When I looked for his profile it was not there. Only I and one other admin, who is my backup, have admin privileges. Do you have a hidden transaction file for your support staff which might help me figure out what happened? I had to re-add him, and then have him re-join the site, and so he is back now. I can give you specific personal details for this person under separate cover. I am concerned he might not be the only person this happened to. I have requested info from him about when he first noticed this, but have not yet received a response. Please advise. Thanks.

Hi Ron,

You are the only admin making changes this year. I don't see any deleted classmates. Are you certain they had joined in the past?

Jessica
Class Creator Support