Help!
One of my classmates is listed as a bounceback. She said she has followed all the directions for correcting it. It is not working. Her email addess is working when I email her directly from my personal email.

She said: I'm so aggravated. I've tried to fix the problem for five days now and nothing is working. If nothing else, just take me completely off and I will rejoin. That's all I can figure. Sorry. Elaine

What can I do now? Should I manually delete her bounceback notice. Should I cancel her profile and have her rejoin?

Thanks, Joan

I have cleared the bounce. It looked like a temporary issue.

Thank you so much.

Joan