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login problems

Forums: General Discussion
Created on: 08/16/10 11:25 AM Views: 1340 Replies: 3
Monday, August 16, 2010 at 11:25 AM

One of our classmates keeps having issues logging into the site. She will log in then it will kick her back to the login page. We've tried deleting her and then adding her again and that still doesn't help. What are your suggestions to fix this problem?

Monday, August 16, 2010 at 11:31 AM - Response #1

She seems to be having cookie problems - the website uses browser cookies to remember when a classmate is logged in . If she has browser cookies turned off, any page that requires login will check the cookie and if it isn't found, will redirect her back to the login page.

You can read more about this and how to fix it in the FAQs, in the passwords section:

Sunday, June 24, 2012 at 9:10 PM - Response #2

I get this issue a lot. But how to answer my classmate. When I copy and paste the information form the FAQS the formatting is such that the #8 becomes the number 5. Can you please write a coherent answer that we the administrators can copy and paste to an email from a classmate?

Monday, June 25, 2012 at 11:32 AM - Response #3

What would be the point of that? Just copy the URL of the FAQs page and email that. So much simpler! Smile

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