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login problems

Forums: General Discussion
Created on: 01/29/10 07:35 AM Views: 1248 Replies: 2
Friday, January 29, 2010 at 7:35 AM

Classmate A logged in and everything was ok. Classmate B cameover to classmate A's house and registered and logged in using A's computer. Now Classmate A cannot access her home page. What I am advised is that they registered classmate B under Classmate A's access. Help!

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Friday, January 29, 2010 at 7:57 AM - Response #1

There is no such thing as registering Classmate B under Classmate A's access. If Classmate A is having a problem logging in I need to know what the problem is. Is Classmate A getting the "Sorry" error when trying to log on? If so the Classmate is either typing in the wrong email address or the wrong password. Have Classmate A click the "Forgot Password" link in the gray login box. The right password can be easily retrieved this way. If Classmate A's email address is not recognized by the Retrieve Password tool, then Classmate A is not typing in the email address on file. If that's the case you should correct the email address in the system for Classmate A.


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Friday, January 29, 2010 at 8:03 AM - Response #2

Thanks Brad we will give it a try!

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