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Classmate Locked Out

Forums: General Discussion
Created on: 08/23/19 11:30 AM Views: 386 Replies: 5
Friday, August 23, 2019 at 11:30 AM

One of our classmates has been locked out for failing too many login attempts. I've told him to use the "Forgot Password" function, but now I need to get him unlocked. How is that done?

Thanks,
Steve

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Friday, August 23, 2019 at 2:28 PM - Response #1

Hi Steve,

Is he locked by IP address? If so you can supply his IP address and we can unblock him.

The forgot password feature will send to their primary email address on file, however, if he is blocked by IP address he won't even see that.

We need his IPv4 IP address. He can go to this link and it will tell him what his IPv4 IP is: https://www.whatismyip.com

Jessica
Class Creator Support


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Friday, August 23, 2019 at 2:53 PM - Response #2

Hi, Jessica: This is the error message that he received: Request Cancelled: Issue 101 [174.53.222.162] Is that the IP address that you need?

Thanks,
Steve

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Friday, August 23, 2019 at 3:47 PM - Response #3

Yes, that is correct. He is now unblocked.


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Friday, August 23, 2019 at 6:25 PM - Response #4

Thank you much! He tried to login with multiple devices will you need to unlock all of them or is he good to go now?

Thanks again,
Steve

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Friday, August 23, 2019 at 6:28 PM - Response #5

If all devices were the same internet connection they are all likely the same IP as well. He should be all set, however, let us know if he reports a different IP address being blocked and we can clear it.


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