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Lost password, Can't reset.

Forums: General Discussion
Created on: 04/16/12 09:43 PM Views: 1427 Replies: 3
Monday, April 16, 2012 at 9:43 PM

One of our classmates forgot his password and when I reset it to his last name(6 letters)he was not able to gain entry. When I checked it again the password was 8 letters. I tried to reset it twice more to a 5 letter and a 7 letter password and it still went back to the 8 letter password. What am I doing wrong? The Classmate's name is Ben Wagner. See if you can set it the password to the word salsa. Thank you.

Monday, April 16, 2012 at 10:27 PM - Response #1

You probably have been successful in resetting the password. No matter what you use it shows as 8 characters. I liked it better when it showed the actual number of characters in the password but the security is purportedly stronger when it doesn't. You can see some of this discussion at this thread:

To see if the password has been successfully reset try logging in as Ben Wagner.

Monday, April 16, 2012 at 10:34 PM - Response #2

Simply have the classmate click the FORGOT PASSWORD. The system will send it to him via email.

Monday, April 16, 2012 at 10:45 PM - Response #3

Thank you both.

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