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Download not working

Forums: Suggestions and Feedback
Created on: 01/29/20 06:31 AM Views: 3601 Replies: 3
Wednesday, January 29, 2020 at 6:31 AM

When requesting a download of certain info -- once I submit the requeat, a message "Finalizing and that it will be a moment" 5, 10 and 15 minutes later - nothing.

This occurred 1/28. On 1/27, I had downloaded info that was made available almost immediately. I was interrupted and decided to log-off without saving the download. Each time since, the download 'never finalizes'

*the problem is associated with this alumni website (I manage 3 different sites)

Edited 01/29/20 6:33 AM
Wednesday, January 29, 2020 at 10:16 AM - Response #1

Possibly you should try to clear your cache and history and try it again. This seems a little odd. I'm not experiencing this symptom on my end. What browser are you using?

Wednesday, January 29, 2020 at 10:56 AM - Response #2

Thanks...that worked. However, I don't understand why that action is necessary. Is it an issue on your end, or mine?Question

Wednesday, January 29, 2020 at 3:31 PM - Response #3

We can't recreate it on any system here. Glad that worked. Sometimes clearing cache just clears any bad connections or gremlins.

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