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Log in problems

Forums: General Discussion
Created on: 05/31/12 01:06 PM Views: 987 Replies: 2
Thursday, May 31, 2012 at 1:06 PM

I just received an email from a classmate who is having problems logging in. I asked her to describe what she is seeing and this is what she wrote:

"Sometimes it took me back to a different logon screen and sometimes it took me to a screen that had security numbers I had to enter…then when I put those numbers in it gave me an error and showed more numbers."

I'm stumped . . .

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Thursday, May 31, 2012 at 3:47 PM - Response #1

Unfortunately, that is not enough information for us to be able to assist. We'll need to know exactly what she does, and everything she does with the mouse or the keyboard, from the moment she opens her web browser to go to the website, and exactly what shows after each time she enters something or clicks on something.


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Thursday, May 31, 2012 at 4:30 PM - Response #2

I understand. I'll see if she can recreate her steps for me.

Thanks!

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