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classmate's email

Forums: General Discussion
Created on: 02/19/21 10:20 PM Views: 121 Replies: 3
Friday, February 19, 2021 at 10:20 PM

A classmate informed me when he logs in that it shows his old email address. I looked under "Manage Classmates" and it shows his email being the correct one. The updated email does not show up when he logs in. What should I do? Thanks

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Friday, February 19, 2021 at 10:26 PM - Response #1

The "old" email is being filled by his browser. To fix, he has to delete the old email/pw in that browser. Don't know which browser so it varies exactly how to do that.

After that is done, when they log in with the new email/browser it should save/show that info for the next time they log in.

This is a site that explains for the different browsers https://its.uiowa.edu/support/article/104086

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Friday, February 19, 2021 at 10:29 PM - Response #2

Is he looking under Member Functions > Update Contact Info? He might had a page cached - you can try having them refresh the page using one of the commands below:

Windows: ctrl + F5
Mac/Apple: Apple + R or command + R

Jessica
Class Creator Support


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Saturday, February 20, 2021 at 1:29 PM - Response #3

Thanks for the suggestions. I'll pass them on.

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