I'm trying to delete a couple transactions and refund a credit card amount for trans# 465550 and 465223. I get the message "We're sorry, but we were unable to complete the refund at this time. DECLINED"
Numerous attempts have been unsuccessful. Perhaps I just don't understand the proper way to do it.
The classmate needs the refund quickly (I don't know why).

I might have messed up #465550 because I entered an amount in the REFUND field and then clicked on Delete. I didn't get an error message, but I couldn't see that it actually did a credit card refund. (Sorry if I made it more difficult)

Hi Mike,

You can email me at info@classcreator.com if you have additional information to add to this so classmate names and details are not posted on a public admin forum.

trans# 465550
Transaction Status:    Declined (Card declined by issuer - Contact card issuer to determine reason.)

Several items can cause this - if the individual was issued a new credit card for any reason or if they have disputed the charge. Unfortunately only her credit card provider can provide those details to her.

trans# 465223

This transaction is for the same person, same credit card and unfortunately the same problem.

If they closed the card, had a new card issued or disputed the charges their card issuer will not refund it again. Can you check with her to see if any of those are the case?

Jessica
Class Creator Support

Jessica,
I thought the classmate was going to contact her credit card issuer and help resolve the problem. But she didn't. We successfully issued a refund for a different user so I'm sure the problem is with the original credit card. We did a refund outside the class creator system just to simplify things.
Thanks for your help. I consider the matter closed.
Mike

Sounds good. Thank you for the update.

Jessica