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User name or password

Forums: General Discussion
Created on: 05/18/09 02:06 PM Views: 1137 Replies: 2
Monday, May 18, 2009 at 2:06 PM

One of my alumni forgot her user name or password. How can I find her user name and reset password?

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Monday, May 18, 2009 at 3:41 PM - Response #1

Veronica Turner wrote:

One of my alumni forgot her user name or password. How can I find her user name and reset password?

Her user name is her email address so she shouldn't have forgotten that one. You can't see what her password was, but you can reset it. I usually reset them to their first name and then let them change it to what every they can remember. In her case it might be best she leave it at her name. Go into her profile and just delete her password and reset it to what you want. Then let her know what it is.

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Edited 05/18/09 5:12 PM
Tuesday, May 19, 2009 at 12:53 PM - Response #2

Thank you for the information

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