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Unable to check email messages

Forums: General Discussion
Created on: 02/07/09 03:30 PM Views: 1180 Replies: 2
Saturday, February 7, 2009 at 3:30 PM

I received this message from one of my classmates wh was trying to check her messages:

I can get into classmate profiles but unable to check my messages. It comes up that I haven't logged on. However, it doesn't give me the screen to log on. Help please.

I cannot replicate the problem myself. Can someone help?

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Saturday, February 7, 2009 at 3:46 PM - Response #1

Hi Virginia,

They just need to clear their Internet Browser Cookies and then login again - send them this:

Try clearing your Internet Browser Cookies then shut down the browser and open it back up and try again. If you are using Internet Explorer it is under Tools then Internet Options and then midway down the General tab that it defaults to you'll see Temporary Internet Files and a button to Delete Cookies. Make sure you close down the browser and start it again after you delete the cookies.


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Saturday, February 7, 2009 at 4:05 PM - Response #2

thank you Jessica! I have forwarded this to the class member and told her to notify me if it didn't.

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