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trouble shooting

Forums: General Discussion
Created on: 07/05/09 09:56 PM Views: 1197 Replies: 1
Sunday, July 5, 2009 at 9:56 PM

A classmate emailed me and said she can see profiles but is unable to open them. Any ideas on what we could do to correct the problem?

Sunday, July 5, 2009 at 10:39 PM - Response #1

When you say unable to open them, what does that mean exactly? Is the person getting a Profile restricted mesage, an error message, a login message, etc. It could be any of these things, but I'm going to guess that the Classmate is probably not logged in. If the Classmate IS logged in, then the Classmate is most likely having a login cookie problem. If so have the Classmate do this:

1) Clear browser cookies
2) Shut down web browser
3) Open web browser up again
4) Log in again
5) Try the Profile pages now

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