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Request Cancelled: Issue 101

Forums: General Discussion
Created on: 01/20/19 02:33 PM Views: 284 Replies: 2
Sunday, January 20, 2019 at 2:33 PM

One of our classmates received the following message:
Request Cancelled: Issue 101 [].
According to other messages in this forum, this occurred because the user attempted to login too many times and the IP address was blocked. Would you please unblock it and advise as what to communicate to the user.
Thank you

Monday, January 21, 2019 at 2:47 PM - Response #1

I located that IP address and Unbanned it. It became banned due to too many unsuccessful login attempts. You need to be sure they are using the correct email address and password. You can check and update this information by going to Manage Classmates > Enter / Edit Classmates > Details for her name on the list.

Tuesday, January 22, 2019 at 11:41 AM - Response #2

Thanks so much Scott!

I changed her password and she was able to log on.

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