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Site down for 10 plus days now

Forums: General Discussion
Created on: 06/10/20 01:46 PM Views: 260 Replies: 9
Wednesday, June 10, 2020 at 1:46 PM

Our site, Burnsville1980.com is not accessible. This has been going on for at least 10 days. We have created a support ticket but we have not had a reply. When you attempt to access the site, we see a Lucee5 installation screen. Please help

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Wednesday, June 10, 2020 at 3:12 PM - Response #1

That domain name is currently pointing to [104.27.134.103]. Not sure what that is, but it's not the old (or new) Class Creator network address.

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Wednesday, June 10, 2020 at 3:44 PM - Response #2

My dig for all sites using resolver 8.8.4.4 returns either an A record, or a CNAME which resolves to 66.165.67.61
dig @8.8.4.4 burnsville1980.com

;; ANSWER SECTION:
burnsville1980.com.   299   IN   A   66.165.67.61

;; ANSWER SECTION:
www.burnsville1980.com.   299   IN   CNAME   burnsville1980.com.
burnsville1980.com.   299   IN   A   66.165.67.61

;; ANSWER SECTION:
30th.burnsville1980.com. 299   IN   A   66.165.67.61

;; ANSWER SECTION:
www.30th.burnsville1980.com. 299 IN   CNAME   30th.burnsville1980.com.
30th.burnsville1980.com. 299   IN   A   66.165.67.61

;; ANSWER SECTION:
40th.burnsville1980.com. 299   IN   A   66.165.67.61

;; ANSWER SECTION:
www.40th.burnsville1980.com. 299 IN   CNAME   40th.burnsville1980.com.
40th.burnsville1980.com. 299   IN   A   66.165.67.61

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Wednesday, June 10, 2020 at 4:03 PM - Response #3

Same thing for my website.
I created a Forum entry.
No reply.

Johnny 6/10/2020

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Wednesday, June 10, 2020 at 4:12 PM - Response #4

Not sure what I might have typo'd (I tried it twice) but that last number should be 161 and not 61.

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Wednesday, June 10, 2020 at 4:22 PM - Response #5

What John said, there's a typo, should be 66.165.67.161

It is now 66.165.67.61

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Thursday, June 11, 2020 at 6:51 AM - Response #6

I cannot begin to describe how disappointed I am with the lack of support on this issue. I have no idea how to resolve this. To not even get a response saying they are overwhelmed and will do their best to get to me as quickly as possible.

I am beyond frustrated.
Additionally, I see responses posted to these forum pages from site staff, and yet they apparently cannot be bothered to acknowledge my issue, yet alone fix it.

10 plus years of flawless performance generated a lot of goodwill. Failure to even acknowledge my issue (apparently shared by at least one other person) in going on two weeks has evapoarated that goodwill.

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Edited 06/11/20 7:01 AM
Thursday, June 11, 2020 at 6:57 AM - Response #7

Agreed wholeheartedly, Scott. I wish you well.

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Thursday, June 11, 2020 at 7:00 AM - Response #8

THANK YOU Jack. I did not catch the error, changing to the correct IP and clearing my browser cache resolved the issue.

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Thursday, June 11, 2020 at 7:08 AM - Response #9

So the error was mine. I take responsibility for my failure to enter the digits in correctly.

The error was also obvious, if a support person could have spent 5 minutes using public accessible tools and information they could have diagnosed the problem.

The lack of support was frustrating. When it comes time for renewal, this lack of support will likely be top of mind and I will take some time to explore options rather than just handing over my credit card.

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