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valid emails being declared "not a valid email address"
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Wednesday, December 28, 2011 at 11:08 AM
I have been following through with some of the 'slow pokes' and sending individual invitations to join the Web site. I copy the email address from the classmates profile and paste it into the area to send a private invitation to join. Many are hotmail accounts, but there are others as well. I know that they are valid email address, as I sent out the bulk email class invitation and none of those bounced back.
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Wednesday, December 28, 2011 at 11:50 AM - Response #1
Hi Barbara, We had a backup in email processing, so can you just let us know tomorrow if things are still not going through?
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Monday, January 2, 2012 at 10:25 AM - Response #2
Back to normal....
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Tuesday, October 15, 2013 at 11:12 AM - Response #3
Well...a couple of years later...but...same topic. The mass email the class which I sent out sent on Sunday still has not left the queue... Barbara
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Tuesday, October 15, 2013 at 11:24 AM - Response #4
Barbara Paris wrote: Well...a couple of years later...but...same topic. The mass email the class which I sent out sent on Sunday still has not left the queue... Barbara Same here. Still haven't even received the test message to me.
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Tuesday, October 15, 2013 at 3:50 PM - Response #5
I don't see a previous message sent on Sunday. The last one sent was on 10/1. There are 2 saved drafts dated for 10/14 and 10/15. But I also see that you are a Platinum customer, so I will need to see if there is an issue with the Platinum system.
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Tuesday, October 15, 2013 at 4:38 PM - Response #6
The one email the class isn't saved in my drafts. Copied and pasted below... This message cannot be edited as it has already been sent. However, you can create a new message based on this:" The message is still somewhere on your server... Barbara
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Tuesday, October 15, 2013 at 4:42 PM - Response #7
Actually, I now believe this to be part of an issue in general that we are experiencing with the Platinum Email. We are working on it now.
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Tuesday, October 15, 2013 at 7:09 PM - Response #8
Scott Mastenbrook wrote: Actually, I now believe this to be part of an issue in general that we are experiencing with the Platinum Email. We are working on it now. It may be confusing with 2 Barbara's commenting but it now appears all of mine have come through between 5:05 and 5:22 PM Eastern. I did have 2 drafts (10/14 and 10/15) I edited one today so the date changed. They were drafts and I was waiting for the test message I requested.
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Thursday, October 17, 2013 at 12:54 AM - Response #9
All Platinum emails that were pending have been sent and solutions are in place to keep the mail flowing. I apologize for the delays and will continue to work with the team to monitor the process and arrive at a permanent solution. Jessica
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