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Credit Card processing fees

Forums: Questions and Answers About Building Your Site
Created on: 09/25/19 09:54 PM Views: 284 Replies: 4
Wednesday, September 25, 2019 at 9:54 PM

Since the credit card processing fees are now 5.9%, we are searching for a way to add this fee to the TOTAL amount of each credit card registration. Simply increasing the registration ticket price will not cover the additional fee if a concurrent donation is made. What we are considering is two different donation boxes to display on the event page: (1) Donations for regular contributions to the general reunion fund; & (2) Donations for a "6% Credit Card Processing Fee". Both donation boxes would appear "stacked" on the Event Page plus we would add a required question box to reinforce the request for additional fees when using a credit card. We think most people wouldn't mind adding this fee, similar to the processing fee you pay when buying concert tickets. Of course, it is not 100% enforceable but better than nothing. We would like to know if anyone has determined a better resolution.

Edited 09/25/19 9:56 PM
Thursday, September 26, 2019 at 1:01 PM - Response #1

Depends on how many checks you get vs credit cards and donations. We kept it simple and just made everything the same price (that included the CC fee). Of course you also pay the extra fee on the "extra" Cool

We had about 1/4 checks. That makes it easier for everyone, including donations.

Edited 09/26/19 1:02 PM
Sunday, September 29, 2019 at 5:22 PM - Response #2
2017 Donations request.jpg

Miki, I may be wrong, yet that seems to be more work for you and more info for the classmates to absorb. Yet, how we handle it may be the same.

A recent 50th reunion set the dinner price at $50. That was the payment they requested by check. For those paying by credit card, they added $3. In order to offer this to your members, add two dinner options:

Dinner - Pay by Check $50 Total registrations were 82.
Dinner - Pay Online $53 Total registrations were 38.
- 120 registered for the dinner.

We had a 65th birthday reunion two years ago priced with a $4 difference.

In the end, the extra work you have to do is to add the two together.

I am interested in Jack's method. However, $3 or $4 can make a difference to some. I always think of those who may have tight budgets.

Regarding donations, I always suggest listing exactly what the donations will cover. See the attached screenshot of our 2017 donations page. We have received hundreds each time we request with a list.

Edited 09/29/19 5:24 PM
Monday, September 30, 2019 at 7:14 PM - Response #3

Hi, Gwen! Thanks for your suggestions.

We did consider this. However, we are holding a two-night reunion along with a Golf Tournament, plus we have a lower price each night for what we call "Come Late & Celebrate" that does not include dinner. All total, we already have five events an alumni can register & pay for. Having two different prices for the full registration on Friday and Saturday night technically creates another two events making the appearance of seven total events for our 2020 reunion! We strongly feel this is just too confusing (unlike you with just a one night reunion with two pricing tiers).

Thank you again for sharing your ideas with us!
Miki Fluker

Monday, September 30, 2019 at 7:23 PM - Response #4

Thank you, Jack. We have considered that option. However, for our last reunion, we received a lot of credit card donations attached to the registrations so a simple ticket price increase would not cover the donation credit card fee. Many of our alumni do pay using a credit card.

Thanks again!
Miki Fluker

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