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Double E-mails
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Monday, January 4, 2021 at 7:41 PM
Happy New Year!
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Monday, January 4, 2021 at 7:58 PM - Response #1
Hi Kris, When you send an Email the Class the only way someone would receive a duplicate is if they have an alternate email address added under their contact information. They can edit this themselves under Member Functions > Edit Contact Info. or you can check and edit it for them if needed under the Admin Functions > Manage Classmates > Enter/Edit Classmates and the Details page for the classmate. I checked and I see you are saving drafts and you might be sending tests but those tests should only be going to anyone you list on the test. I don't see duplicates on the sent list or in the logs for your Email the Class messages. Jessica
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Monday, January 4, 2021 at 7:58 PM - Response #2
Hi Kris, When you send an Email the Class the only way someone would receive a duplicate is if they have an alternate email address added under their contact information. They can edit this themselves under Member Functions > Edit Contact Info. or you can check and edit it for them if needed under the Admin Functions > Manage Classmates > Enter/Edit Classmates and the Details page for the classmate. I checked and I see you are saving drafts and you might be sending tests but those tests should only be going to anyone you list on the test. I don't see duplicates on the sent list or in the logs for your Email the Class messages. Jessica
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Monday, January 4, 2021 at 9:16 PM - Response #3
Hope this is taken in the right state of mind - a duplicate post about duplicate emails
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Wednesday, January 20, 2021 at 12:20 AM - Response #4
Hi and Thanks for the response. Thanks for the smile as well, Jack!
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Wednesday, January 20, 2021 at 3:49 PM - Response #5
Hi Kris, Your duplicate I can actually fix right now. You added your email address to non displaying classmate that I assume was a test classmate C. Worthy You can either delete that profile if you no longer need it or you can login to that profile and turn off all notifications under Member Functions > Notify Me. Your explanation this last time helped me realize this issue is not the issue others are having - your email is actually listed for two profiles. Jessica
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