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Password reset problem

Forums: General Discussion
Created on: 09/21/12 09:52 AM Views: 1075 Replies: 3
Friday, September 21, 2012 at 9:52 AM

I have a classmate that requested a password reset. I have done literally dozens of these before. However, when I go to his profile, it does not give me that option. Would you check into that please, the classmate's name is Karl Warnke. Thanks.

Friday, September 21, 2012 at 10:14 AM - Response #1

Karl doesn't have a password - he has never signed in. Tell him to click your Classmate Profiles, then click on his name.

He is probably having problems because your Classmate Profiles page is password protected, so he cannot click on that page to fill out his profile information. Maybe he just wants your website password so that he can access your Classmate Profiles page so he can sign up for your website.

Friday, September 21, 2012 at 10:37 AM - Response #2

I'll tell him that.

That was my first thought as well, but if that's the case, how did the addresses end up as part of his profile?

Friday, September 21, 2012 at 10:51 AM - Response #3

They were probably part of the UPLOAD process.

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