Monday, September 19, 2011 at 2:16 PM - Response #2
We are implementing a notification control panel for site users. The backend is built and as we have the time available, as part of our general system upgrade, we will integrate this user-friendly utility into the ClassCreator system. All notification emails will include a link to the "Notify Me" control panel and we will also be putting out (again, as we have the time -- we are a small company) help videos to make it even easier for users to have exactly the experience they want to have with their class sites.
We try to give high priority to both the privacy of site users and the ease of site administration for the admins. In this case, we have sided with the privacy of users in protecting their choices of whose profiles to follow over giving site admins access to this feature to use on behalf of their users. We understand and respect your desire to assist those less tech-savvy users of your site, and we definitely appreciate the suggestions you have for improving our service for both admins and classmates.
Your use of the ClassCreator system represents a relatively extreme example of what the system can do, and sometimes you run into problems that we simply don't have the opportunity to find through the normal range of usage our services get. As such, your contributions and suggestions are useful feedback, even if we are sometimes constrained in our ability to implement them. The work that you have put into compiling these suggestions will have the greatest chance of bearing fruit if we are able to easily locate and refer back to them, and you can aid us to that end by posting the list in a single thread on the forums. We'll be better able to find and reply as we can to those suggestions, and you'll be more easily able to judge our responsiveness and call us out productively on those areas where we fall short.
Keep up the good work, and thanks again for your valuable feedback!