Is anyone else submitting tickets to Class Creator Support and never getting an answer. I have several tickets out and no one will respond.

Adalia -- Noticing that too -- and on top of our not seeming to receive regular Site Posting Notification emails (oh - and I as Root Admin have also not received a couple Mssgs sent via the Contact Us Home Page link over the last couple wks... though one of my co-Admins has... Rather odd phenom). I put in a query Monday and I usually get a note back within 24 hrs from Jessica. So I just left them a voice mssg in addition asking what's up. Usually this kind of issue is associated with a SW upgrade gone awry and/or an issue with their email server. They are likely under water and will surface in a few...

Thank you for your response. We are expierencing the same issues. Some people get it, some don't. We are in the middle of planning our 55-year reunion and I am close to creating a group text from my personal email to use. We don't get notification if emails bounce, sometimes people who have Yahoo don't get notified and other times it is Gmail. I changed from Gmail to Yahoo as my primary and now I do not get "email the class" notices or when people purchase a ticket for the reunion. You said you left them a voice message. That would mean you have a phone number. Can you share that with me? I have not received a responose from Jessice since February. Thanks again.

Here are a few posts on this matter. I'm adding the same details to several of them

Please email me at info@classcreator.com if you have specific details on email accounts that are not receiving messages. Please do not post them on the public forums.

I was hesitant to post a new status update because this is not happening to everyone and yahoo claims they are not seeing anything on their end that would be causing this issue. I have been submitting multiple yahoo addresses and aol addresses to them and they were able to determine that some of those were based on user preferences within their settings. In multiple instances the matter was resolved for the individual user by adding noreply@classcreator.net to their contacts, allowed senders list or marked as not spam in yahoo (or in some cases they added to contacts and marked it as not spam and the matter was resolved.

Unfortunately we are seeing additional reports and it is unclear if all of them will be resolved using those same methods so I have opened the status update on our contact form and at the top of the forums regarding this matter again.

https://www.classcreator.com/contactus.cfm?status_update_id=3

For the gmail question I would need the same details. email info@classcreator.com the details

gmail users can check their spam, promotions or social folders and the new Updates folder that they have added very recently. Adding noreply@classcreator.net to your contacts in gmail seems to make sure this goes to your inbox.

Note for platinum sites using platinum email the users would need to add noreply@classcreator.net as well as noreply@"your platinum domain".com etc.

Adalia -- You probably also want to check out the General discussions links (and thread: Emails Not Going Through" below) to see similar issues (that have cropped up in the last month or so) --

Your text to link here...

My comment/question (of one of the savvier Admins I've seen) in the above thread is about 3/4th of the way down.

Their ph # (to leave a VM) is 831 277-9956. The issues looks similar (in complexity) to the one that gave us problems associated with a big system upgrade a couple years back; it may also have to do with email vendor-by-vendor systems (A&T, AoL, Yahoo, etc,).

You are right - probably best in your more time critical Reunion planning case to use direct email for anything time-critical and avoid use/dependence on the CC site (until the problems are resolved) for anything other than for posting the basic reunion plan/logistics info. Send your folks the direct log-on URL for your site and tell them to log-in regularly to check-up on the plan (and not depend on receiving a site-generated Notification email until you send the All Clear.) Best - R

Jessica - just seeing your intermediate replies above (after I sent my last note in the thread).

With regard to re-notifying my members about SPAM/JUNK folder checks -- I've done that again recently. In this case (as I wrote in my direct email to you on Monday)the issues seemed all email-related.

1) Site Notification emails have not been sent out (at least to me though I suspect it's the same with at least some other members too). Problem: though I sent an All Hands email out via our CC site on Mon -- in two days have yet to hear from anyone. Highly unusual. I've checked and see "0" in the 'Read By' box.

While I am now personally starting just this afternoon to get Posting notification emails (and a few others have also said they are receiving them too) I cannot tell yet how many are still not getting them much less have I been able to determine the email vendors systems they are on.

2) the above email-centered issues have halted my getting two Contact Us Mssgs sent to Admins (as Root Admin - I did not receive them though one of my other co-Admins DID receive them and forwarded them to me when she saw I had made no response to the inquiries -- and no, they were not in my Spam/junk).

3) Similar email-based issue with recently sending someone a Create New PW email link. He said he never rec'd it (though I did not inquire of him in this particular re checking junk/SPAM).

If I don't start hearing responses from my site members (that suggesting they may NOT be getting my site based All Hands email -- I will likely then download all the email addresses and send an All Hands via my direct email.

How can you help or suggest a better approach?

I WILL ALSO COPY AND POST THIS DIRECTLY TO YOU

Thanks for this information. I did not get an email letting me know it was here but have since found it. You said to list for platinum users to our contacts noreply@yourdomain.com. Are you saying to use the words yourdomain or in my case, Amador1970.com? I am not tech savy.

Roger
Thank you for this information. I have done several of these things as I have followed the General discussions. It seems like sometimes it works, other times it does not. However, I now have CC's email and phone (VM) numbers and can try that as necessary.. Since we have the Event Planner set up, I hope the financial side continues to work. So far, so good. Also, I have seen a response from Jessica to my question even though I did not get the email. I will try what she has suggested and hope it works. Thanks again.

Adalia

Yes in your case

noreply@classcreator.net and
noreply@Amador1970.com