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Mass email problem

Forums: Suggestions and Feedback
Created on: 05/05/09 11:02 AM Views: 1328 Replies: 3
Tuesday, May 5, 2009 at 11:02 AM

Brad, I have just sent out a mass email and got back a bunch of bounces, three of which listed old email addresses, not the email address currently appearing in their profiles. I had personally updated one of them (several weeks ago)which is why it caught my attention. Where did it get the wrong address, and can you fix this? Also, it would be a great help if the excel spreadsheet from the export option would list the email address, since that is the primary means of communication these days. Thanks so much!

PS One on the list of bounces is dead and appears properly in the In Memory section. He died after the website was set up initially, so he still has an email address listed in his profile. Is there a way for your routine to query only the living from the db?

Edited 05/05/09 11:27 AM
Tuesday, May 5, 2009 at 12:27 PM - Response #1

If you ever have a question about why an email bounced, copy and paste the bounce to and we will look up the reason for the bounce. In this case it could be a # of things, including one email address possibly forwarding to an old no longer valid email address. The only way for us to know would be to look at each of the bounces you have questions about and tell you specifically the cause of the bounce.

No we cannot discontinue emailing deceased Classmates when sending a class wide email. That may sound a little odd at first, but we found out pretty quickly that numerous people wanted to pick up email communications for deceased Classmates. E.G. A son or daughter wants to pick up email for a deceased mom or dad. This is especially true shortly after a Classmate has passed away. If you have a decased Classmate where somebody is not picking up the email, simply delete the Classmate's email address and your mass emails will no longer go to a nonexistent box.

Tuesday, May 5, 2009 at 3:16 PM - Response #2

Brad, the following portion of the bounce msg should be enough to give you the problem email address. If you check Cherry Brown's profile, you will see her updated email

Date 04/29/09
Name Cherry Brown (Clemson)
Subject Permanent Delivery Failure
Body ----
MDaemon Delivery Status Notification -

The attached message had PERMANENT fatal delivery errors.

After one or more unsuccessful delivery attempts the attached message has
been removed from the MDaemon mail queue on this server. The number and
frequency of delivery attempts are determined by local configuration.


Failed address:

--- Session Transcript ---
Wed 2009-04-29 17:24:27: Parsing message
Wed 2009-04-29 17:24:27: * From:
Wed 2009-04-29 17:24:27: * To:
Wed 2009-04-29 17:24:27: * Subject: You have a new message at the Madisonville High School Class Of 1959 web site
Wed 2009-04-29 17:24:27: * Size (bytes): 2029

Tuesday, May 5, 2009 at 3:39 PM - Response #3

on 4/29 when this was mailed they must have had the other email address listed as either a primary or secondardy email address in their profile. It is not there now so you can delete this bounceback because the issue is resolved by that address no longering being in her account.

Just so you know when reading bouncebacks the part that explains the reason for the bounceback is way down toward the bottom of the bounce - generally a couple lines up from the bottom. In this case it looked like this:

Wed 2009-04-29 17:24:27: --> DATA
Wed 2009-04-29 17:24:27: <-- 354 End data with .
Wed 2009-04-29 17:24:27: Sending to []
Wed 2009-04-29 17:24:27: Transfer Complete
Wed 2009-04-29 17:24:27: <-- 554 5.7.1 : End-of-data rejected: email account is disabled

Mail servers have a lot of ways of saying the account is no longer there. Account disabled, no mailbox found, no such user, etc.

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