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Processing an overpayment

Forums: General Discussion
Created on: 06/06/10 10:12 PM Views: 1219 Replies: 2
Sunday, June 6, 2010 at 10:12 PM

I have a user that some how ended up with 4 people for our reunion instead of 2, I changed the registration to 2 people but how do I refund the extra money back to their credit card.


Sunday, June 6, 2010 at 10:30 PM - Response #1

1) Click Reunion Planner
2) Click the Show Attendees link
3) Click directly on the Classmate's name
4) Click the button to Edit the order
5) Change the order quantity as desired
6) Follow directions on screen to refund overpayment back to Classmate's credit card

Sunday, June 6, 2010 at 10:42 PM - Response #2

Thanks Brad, i had changed the order quantity but the refund link did not show at that point. I went back in and saw the refund link next to the payments made lnk and processed the extra back to the classmate.


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