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Problem with New Message Indicator
Forums: General Discussion | |||
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Participant: Log in to see names |
Wednesday, December 30, 2020 at 10:48 AM
Hi All,
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Participant: Log in to see names |
Wednesday, December 30, 2020 at 4:33 PM - Response #1
Camille, Sam T.
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Participant: Log in to see names |
Friday, January 1, 2021 at 9:37 AM - Response #2
Thanks for your response but the issue is not that he cannot receive messages. He can. But for some reason, his new message indicator is on when he no longer has a new message waiting.
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Participant: Log in to see names |
Friday, January 1, 2021 at 1:29 PM - Response #3
Tell him to page back through all his old messages. I'm guessing that he got a reply to an old message which he can't see on the screen's latest list.
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Participant: Log in to see names |
Monday, January 4, 2021 at 3:42 PM - Response #4
Hi John, thanks for the suggestion, but he swears he has done this multiple times. He is trying to delete all his old message threads but is unable to because of this.
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Participant: Log in to see names |
Thursday, January 7, 2021 at 3:12 PM - Response #5
I can't think of any reason that a hidden new message (or bogus indicator) would keep him from deleting old message threads. Class Creator can log in as him and see what's going on - if they ever respond to your forum post. Or... if you can convince him to temporarily change his password to let you log in you might be able to see what the problem is.
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