Hello,

Starting 3-10-26 and today 2-27-26 have received 29 new bounce backs. Is there any reason for this sudden increase in bounce backs? Have had only one bounce back in two years!

3-10-26 with (1) bounce back (1) Undelivered Mail

3-17-26 with (5) bounce backs (4) In Memory &
(1) Labeled as Spam

3-18-26 with (4 bounce backs (2) In Memory & (2) Labeled as Spam

3-19-26 with (4) bounce backs (3) In Memory updates & (1) Sally profile update

3-20-26 with (10) bounce backs ( In Memory updates) & (2) Sally Birthday notices

Because CC fixed the email bounce back issue for you. Mine still do not work.

IOW, it wasn't working for years.

So one could deduce that what was once "broken" was suddenly "fixed" on 3-17-26 ???

If this is a fix, it really creates a problem for administrators. What does one do to resolve 28 bounce backs as several were bounced back as Spam?

It was fixed around your time frame and rolled out in parts. Hence yours got fixed on 3-10-26 +.

For the spam, first step for is for every one of your recipients to whitelist your emails.

Overview of WHITELISTING emails.

Second step: However, if the receiving email provider immediately bounced your emails as spam, I think you (CC) may need to contact their email provider directly since the user never even got it in their spam folder.

I've never had to do that, hopefully CC can do this for you.

Jack, thanks for the info!

The first bounce back person on 3-10-26 contacted me and said he is unable to log on to our website. I checked his info and his email address is the same in his "Details"(no Changes).

I checked "Email the Class" and found his name was greyed out showing(BOUNCED) in capital letters.

Are individuals with a bounced email "restricted or blocked" from logging onto our website?

Bounced email is not connected to not being able to login.

Heck, you can have a fake email and create an account (that's how it was the last time I checked).

So I suspect he is using the wrong password OR a cookie setting. Not unusual for people to forget/mistype their PW.

You can Manually change the password for them, send them the password and tell them to change it to whatever they want.