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Is anyone getting responses from support?

Forums: General Discussion
Created on: 08/06/26 10:39 AM Views: 160 Replies: 8
Thursday, August 6, 2026 at 10:39 AM

I'm wondering if anyone is getting any responses from support? Am I the only one frustrated here? We are trying to get our credit card funds. I have received a couple of responses from Jessica via email but nothing recent. I'm just curious if anyone is getting help lately? I'm ready to take the only step I can think of and ask my classmates to dispute their credit card payments and submit payment directly to us
I hate to do this but we need our funds.

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Thursday, August 6, 2026 at 12:01 PM - Response #1

Hi Debbie,

I checked was generated to Vicki on Monday 7/27 although it might not have gone out in the mail until the 28th. She should have received it by now either way. I can have accounting reissue and stop payment on the original.

I don't want to post her address here. I will respond to our last discussion to verify the address provided is the correct address.

Thank you,

Jessica
Class Creator Support


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Saturday, August 8, 2026 at 7:07 PM - Response #2

I submitted a request for support on 8/3 and still no reply on 8/8. Ugh. Glad to see you received a response.

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Monday, August 10, 2026 at 10:42 AM - Response #3

Hi Vicki,

I responded to your other post.

Jessica
Class Creator Support


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Monday, August 10, 2026 at 2:17 PM - Response #4

I have also had several posts in "Bugs and Computer Glitches" that have gotten no response. In fact, two of my posts have disappeared and the other has 0 replies. I hope someone from Class Creator will reach out to me as they are regarding payment processing.

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Monday, August 10, 2026 at 8:20 PM - Response #5

Yorktown Reunion,

I responded to a post that had been made private because a classmate email address was included in a public post.

I just made another private because I needed to send you their registration details in the response.

If you ever don't see a response on the Admin Forums you can use the regular classcreator.com contact form located at: https://www.classcreator.com/contactus.cfm -- choose the Email link and it will open up a task submit form.

Jessica
Class Creator Support


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Friday, August 14, 2026 at 5:31 PM - Response #6

It's been another week and we still havent received a check.

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Saturday, August 15, 2026 at 12:36 AM - Response #7

Hi Debbie,

We have responded. We asked for address confirmation since you stated the first check did not arrive.

Please confirm on the active post we have open with you or email it to info@classcreator.com.

I added some trial time to the site while we await confirmation of the address and send payment again.

Jessica
Class Creator Support


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Saturday, August 15, 2026 at 3:44 PM - Response #8

Jessica, Im not happy that is took from July 2 until today to get our credit card payments but I wanted tp thank you for taking the time to get this figured out and to paypal me the funds today.

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