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Password reset email not shown in sent folder

Forums: Questions and Answers About Building Your Site
Created on: 06/08/21 10:39 AM Views: 47 Replies: 2
Tuesday, June 8, 2021 at 10:39 AM

A classmate forgot their password. No problem, I sent them a reset link.

The problem on my end is that I see no record of the reset email being sent in the sent folder of my administrator email account. This concerns me as I would like to be assured that she did receive her email reset.

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Tuesday, June 8, 2021 at 2:12 PM - Response #1

I'm not sure what you mean by "my administrator email account." As administrators, we don't have a separate email account, other than the Email the Class function. We just have our email at our own profile.

If you sent the email to your classmate via "Send xxx a private message" at their profile, you should see it by going to Message Center and clicking on "Outbox."

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Tuesday, June 8, 2021 at 4:08 PM - Response #2

The Forgot Password" Function on the sign-in page under the login/password box does not generate an entry in the sent items folder. This post most be in here twice - I responded to the other one this morning.

Jessica
Class Creator Support


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