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Log In Issue

Forums: General Discussion
Created on: 10/08/17 01:25 PM Views: 477 Replies: 4
Sunday, October 8, 2017 at 1:25 PM

A classmate is unable to log into the website because he keeps getting a message that his e-mail address is not valid. I have confirmed that it is a valid address. His name is
Jeff Giacoletto.

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Sunday, October 8, 2017 at 11:24 PM - Response #1

Joe, you must be seeing a bounceback message for Jeff. Hopefully, CC Admin will clear the bounceback soon.

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Monday, October 9, 2017 at 12:08 AM - Response #2

It's not a bounceback issue, Scott. I am able to send him e-mails via E-Mail The Class. For some reason, he cannot log in because the system is not recognizing his e-mail address even though I confirmed it as valid.

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Monday, October 9, 2017 at 7:58 AM - Response #3

I sent him a password reset email. See if that helps him.


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Monday, October 9, 2017 at 1:09 PM - Response #4

Kyle Erickson wrote:

I sent him a password reset email. See if that helps him.

I noticed he was able to log in this morning, so that must have fixed the problem. Thanks, Kyle.

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