Hi,
HELP! I cannot get into my website any which way. Site will pop up when I go to it if I'm not logged in. I log in. Says "log in successful. Please wait or click here". I wait; site pops up for a second or two. Then it changes to a blank page with my background color, and at the bottom right the icon for "one on line" pops up. I wait, & wait, & wait. Nothing happens.
Then I decided to google the website to get into it that way. Same exact thing happens. Then I changed my browser from 'chome' to IE. Same thing. I went to Paypal account which has site name on it and a direct link to site. I get to the site as a stranger. I log in. Same thing happens. What should I do?
Barbara
P.S. Also tried to access my Platinum e-mail. It's not being forwarded to my personal e-mail as it was before. AS IF I don't exist.

I have no idea. Everything looks fine. Can you try rebooting your computer? Windows is funny that way. The fact you're seeing this in two different browsers suggests something is "messed up" for lack of better word on your computer. Please let me know if the problem is gone after a reboot.

Ok, I will, Brad. Thanks.

Ok, I will, Brad. Thanks.

Well, same thing. I turned the computer off for a couple of hours. Turned back on, made sure nothing was open, opened chrome, went to St. Angela Hall. Boom -- some thing. Let me ask you; can you, or rather, would you go into my site for me and extract an e-mail to me in the message center, PLEASE?
Barbara

Can you repeat this on any other device? Laptop? Tablet? Smartphone? Any other computer? Have you run a virus scan on your system?

I ran a virus scan. Still happens after the clean up. I'll try a different computer tomorrow (my neighbor).

I view your site Chrome & Firefox, Barbara. I have not checked IE, but expect that works as well.

Barbara,
Since visiting your site, I have had a few problems with the computer I used. I am about to run not only a virus scan but will follow it up with one or two rounds of SUPERAntiSpyware AND Spybot Search and Destroy. Why so many? Norton did not catch a trojan virus I had two months ago. SUPERAntiSpyware did and supposedly removed it but Spybot found it after it was 'removed.' It was one that embeds so deep it is tough to quarantine and remove. I suggest you not only run a virus scan but use the two I have noted above.

For those who are thinking Malwarebytes... it did not catch that trojan two months ago after Norton, which is how I found SUPERAntiSpyware.

If I find something on the computer I used, I'll report back.

Let us know when you get into your site, Barbara.

Gwen, oh Gwen,
YOU ARE A GENIUS !! I did "spybot" and it worked. I'm able to get into the website; AND it was really free. I love you. Thank you sooo much.
Barbara

Glad it worked for you, Barbara!

Gwen Corey wrote:

Gwen - question. Do these programs automatically remove items found or do they quarantine them and give you the option to delete or not? I am not fond of automatic removals. I currently use Norton 360 and Malwarebytes. Thanks.

Barbara,

I have Norton & used Malwarebytes. Neither found the PUP.bProtector trojan virus that was on my laptop. SuperAntiSpyware found it, quarantined and I removed it. Per a recommendation, I ran it again and the dreaded thing was there the second round. I did the same at the end. THEN I ran Spybot Search and Destroy, which is one I've used many times in the past. I ran it twice before the dreaded thing was not found... though it did reappear the next day. Some are so imbedded they are hard to remove. I'm about to run both programs again. I highly recommend both of them, as Norton and Malware failed on this particular virus.

With that shared, be sure to update all of these programs regularly.

I will say that I believe finding a virus depends upon which program has the 'fix' for the virus they find and add to their updates. If we fail to update, we are not helping ourselves.

Norton still runs in the background on my pc and laptop.

Let us know if you find something.