for Joe Ryan Memorial Concert. Can you please indicate why photos are suddenly missing and how to locate the missing photos. Thank you

The Joe Ryan Memorial Concert gallery page does not have a gallery assigned to it. Have you inquired with your co-admin as to if they were working in the gallery creator?

Thanks for checking, Scott. I alone manage all the galleries. I created a new gallery this week.
There's approx 40 photos missing for Joe Ryan Memorial Concert and I saw them Monday. Please advise how to repost the photos. I think I have most of them. Other than Monday, I haven't created a gallery in months. I was surprised to see Joe's gallery empty. Any input to recreate is appreciated. Thank you.

Are you certain the gallery is not there but listed under the other gallery page? If it is, you can go to Edit for the gallery and change the page for Within Link.

This 1960 site, on which I am a co-admin, also had some gallery photos disappear. When one clicks on the Picture Gallery link the message "This page currently has no active galleries" is displayed. When looking at the Gallery Creator page one sees there are no longer any galleries and the Picture Gallery entry is not checked which would indicate to me that it once did as was the case. No admin or co-admin says they have deleted anything.

Two questions:

1) Is there any way to recover the missing galleries?
2) Why does a link to Picture Gallery appear when it is not checked>

This is very odd. With 2 reports, I will inquire further with the programmer. Fred - when did you notice the missing gallery?

Scott, it was first noticed about 10 days ago when the root admin clicked on the link. However, the galleries had been around for quite a while and the pictures were quite "stale" so whatever happened could have been well before that.

This is the report I got from the Programmer: "No gallery photos are deleted immediately, they're toggled inactive and deleted 30 days later. There are no pending photos for deletion on either site, and no orphaned records in the database." So, if something did indeed happen, it occurred more than 30 days ago.

I had no idea that gallery photos had a use by date. I imagine a lot of other admins didn't either.

1. What causes them to be toggled inactive? It would be nice to get a notification that they have been so designated in order for an admin to take some action before they are lost forever.

2. If toggled inactive and within 30 days they are viewed do they become active again?

3. Short of deleting the link how can I get the inactive Picture Gallery link off the visible navigation links? This is on the 1960 site.

What my message means is that if a gallery is deleted, it is not deleted immediately. It would become inactive but not removed for 30 days... presumably so that if an admin accidentally deletes a gallery, if they call, we might still be able to retrieve the gallery. If a gallery is made inactive by untoggling the active button, the gallery remains. This is very different from the acti of deleting the gallery. So, your question 2 does not apply either. 3. Any live gallery page can be made inactive on the gallery creator page by unchecking the active checkbox.

Thanks for the clarification. I'm much relieved.

As to item 3 the gallery link is inactive but still appears.

If the gallery page still appears... (row in blue) , then the page itself must still be active. Double check to see that the blue page row is what you have turned off.

It's nice to learn that there is a backup (of sorts) if we delete a gallery by mistake. But... If I delete a gallery, it's gone - and I can no longer see it.

Going back to the beginning of this thread where Elena said she saw her galley on Monday and it was gone on Wednesday, it is possible that she (and maybe CC staff) can't see it, but it's still there and the programmer can activate it?

A picture is worth a thousand words.

1. Sept 30, I was able to locate 61 photos for the missing gallery; Joe Ryan Memorial Concert.
2. Because I haven't received any Notification on this Forum topic since Sept 29, glad I checked this Forum w/out receiving Notification. Had no clue this topic has so many comments!
3. Two galleries are now missing from Sept 29, 2015 and late December 2015. I cannot recall the gallery names - I checked all gallery names and the 2 missing galleries are not even inactive nor did I delete the galleries. Our classmate, Joe (who has since passed away), was an accomplished musician & folk singer. He performed for our classmates twice in 2015. Both galleries from 2015 are now missing.

It is not meant to serve as a "backup."

Scott,
My comment never inferred "serving as a backup".

Elena - wasn't to you. John had inferred it a little bit above.

Scott Mastenbrook wrote:

Did I misunderstand? Saving what could have been an unintentional delete (even for just 30 days) as an inactive - and possibly hidden - gallery, which could be activated if needed sure sounded like a 'backup' to me.

In fact, it would be a plus - and good programming - if all pages deletes were handled like that. We know that there have been times when CC was able to restore a page which was deleted by mistake.

No that is not what is happening. The delete, since we have the admin confirm the delete, appears to happen immediately to the admin. It is no longer available to the admin in the interface. For all intensive purposes, it is gone at that point. However, for 30 days the programmer still has access.

Scott, I think that's what John meant "for 30 days the programmer still has access."

Would be cool to actually have that as part of the interface though

Probably not going to happen. It is clutter that is really only in the background for our use in absolute emergencies only.

"Clutter"? Is trash in your email "clutter"? Sometimes I really scratch my head over the explanations.

Back to my original question: Because I didn't delete 2 galleries from 2015, where did they go? I didn't delete the 2 missing galleries. They appeared 'forever' named as Joe Ryan at the Pub, September 29, 2015 and December 29, 2015. Both galleries contained photos of Joe performing - the last photos of Joe alive. He passed away Feb 2016 and was beloved by his classmates.

I do not have an answer for this. On our end, there is no trace of the images and no way for me to track them down. I suspect they have been gone for a long time. But I cannot speak to how they are gone because there is no technical trace to answer the question.

Thanks, Scott.
I've saved most of the photos. Will create both galleries when I can.

Scott Mastenbrook wrote:

While temporarily saving a deleted gallery does involve additional overhead, it's not 'clutter' any more than automatically saving pages when we make a page change. As I recall, CC manages the 'clutter' there by permanently keeping only the latest two saves and removing older saves over some fairly short period of time.

The availability to restore a deleted page is just as - and perhaps more - critical as the current ability to restore the last good page when we mistakenly make a major change that needs to be backed out by a restore from a previous save.

Saving deleted pages (and galleries) and protecting users from costly or critical mistakes is an industry (and programming) standard. And the lack of functionality to give users a way to recover from inadvertent errors is a significant omission. The only thing missing now is temporarily saving deleted pages - as you do galleries - and user access to a list of deleted pages or galleries kept for some relatively short time.