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Classmate login problems

Forums: General Discussion
Created on: 10/19/16 04:43 PM Views: 787 Replies: 3
Wednesday, October 19, 2016 at 4:43 PM

I have a classmate that has changed their email and forgot their password. What is the best way to help them get back onto the site?

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Wednesday, October 19, 2016 at 4:51 PM - Response #1

Have them supply you with the new email address. Go to Manage Classmates > Enter / Edit Classmates > Details for their name.... Look for Change Email> update the email address. Then look for Change Password. Assign a new temporary password, Save and then let them know what it is. When they log in , they can go to Change Password under their Member Functions to set a new password.


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Thursday, October 20, 2016 at 5:21 PM - Response #2

What has been easiest for me is to delete that classmate and have them rejoin. It's easier for me and for them and it has worked well.

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Thursday, October 27, 2016 at 8:48 PM - Response #3

If you did that then they would loose all history and postings. Not a good choice if they have posted a lot of activity and photos.Its very easy to change the email address and password.

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