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Forums: Questions and Answers About Building Your Site | |||
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Thursday, October 22, 2015 at 11:07 AM
The live chat option is not available to me on the edit site pages view and I am the root admin. Help!
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Thursday, October 22, 2015 at 11:20 AM - Response #1
"Live Chat" is a feature available to Platinum subscriptions.
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Thursday, June 30, 2016 at 6:26 AM - Response #2
Kyle Erickson wrote: "Live Chat" is a feature available to Platinum subscriptions. Kyle: the "Live Chat" page is not functioning on our website, even though we are Platinum subscribers. Nor is the "Message Forum." How do I change that as an Admin? Thanks,
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Thursday, June 30, 2016 at 8:40 AM - Response #3
"Message Forum" needs to be activated at the bottom of your Edit Site Pages admin screen. You have created a custom page called "Live Chat" and put in the message "Coming Soon". Then you DISABLED the real "Live Chat" page. To change it so it will work, disable your custom "Live Chat" page and enable the real "Live Chat" page. The real one has a "Gear Icon" next to the words "Live Chat". To activate a link, use the Edit Site Pages, then EDIT LINK next to the page you want to activate.
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Thursday, June 30, 2016 at 1:19 PM - Response #4
Thanks, Kyle. Didn't disable either page in question, just didn't activate the "real ones." Did that, deleted the "fake ones," now everything is as the website owner expects. Appreciate your quick response!
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