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Retrieving files from the backup

Forums: Questions and Answers About Building Your Site
Created on: 09/07/09 12:23 PM Views: 1272 Replies: 2
Monday, September 7, 2009 at 12:23 PM

Someone in the class deleted their whole profile with photos and now would like them back. Is there a way to retrieve the files?

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Monday, September 7, 2009 at 5:58 PM - Response #1

No sorry, unfortunately we can't provide restoration services down to the Classmate Profile level. The whole system is backed up ever 2 hours, but we would have to restore the entire system just to get 1 Classmate Profile back. Classmates can't really delete their Profiles -- they can only delete each field of Profile data one at a time, and delete their photos 1 at a time as well. If somebody has gone to this length to remove every single item from their Profile and now they want it all back, I'm afraid they'll have to add it back themselves.


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Monday, September 7, 2009 at 6:15 PM - Response #2

OK Brad, don't worry about it. I'll work with them to get it back together. Thanks!

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